Starbucks plans to use artificial intelligence for customer service by 2027

Starbucks is planning a large-scale implementation of artificial intelligence technologies to improve customer service efficiency across its coffee shops, as officially revealed in the company's latest financial report.

• The rollout of AI technologies at cash registers will begin as early as next year for precise order entry
• By 2027, the company aims to recognize regular guests and offer personalized digital menus
• Integration of AI into the official mobile app will enable conversational and agent-mode ordering

New customer service capabilities with AI

According to data released from the Starbucks financial report, the company intends to leverage advanced algorithms to radically improve the customer experience. Artificial intelligence will be responsible for automatically recognizing regular visitors upon their arrival at the coffee shop.

Based on this data, the system will be able to instantly display a personalized menu on digital screens, taking into account the previous preferences and order history of a specific person. This will also significantly simplify the payment procedure and reduce waiting times in lines.

Automation at cash registers and in the mobile app

The first practical steps toward implementing these new technologies will begin next year. The company plans to integrate AI directly into checkout stations to help employees process incoming customer orders faster and more accurately.

In addition, large-scale changes will affect the official Starbucks mobile app. The company plans to add a conversational ordering feature and launch a special agent mode for maximum user convenience.

What this means for the market and customers

The active adoption of artificial intelligence by industry giants like Starbucks sets a new standard for the entire catering and retail sector. Automating routine processes helps optimize internal business costs while building more personalized communication with the audience.

For end consumers, such innovations mean a transition to a fundamentally new level of digital service where speed of service is combined with an individual approach. Similar technological trends are gradually becoming the norm in international markets as well.