ElevenLabs CEO discusses transparency and the future of AI voices in customer service

ElevenLabs is currently the driving force behind the AI voice on the other end of numerous customer service calls worldwide. With a reported valuation of $22 billion, the company continues to shape the future of conversational artificial intelligence.

In a recent interview, the CEO of ElevenLabs noted that businesses should probably inform customers when they are speaking with an AI agent. Maintaining this level of transparency is considered crucial, at least until interacting with machines becomes the universal default expectation for everyone.

The chief executive suggested that society is rapidly approaching a point where speaking with an AI will be entirely normalized and expected in everyday business transactions. Until that future arrives, however, upfront disclosure remains an important practice for brands.

For emerging tech markets and outsourcing hubs like Uzbekistan, where customer interaction centers are rapidly adopting modern technologies, these insights offer valuable context. As local enterprises begin integrating advanced voice AI into their workflows, managing customer trust and transparency will become increasingly vital.

The rapid ascent of ElevenLabs underscores the massive scale and impact of voice synthesis technologies globally. Keeping pace with these developments allows international tech ecosystems to anticipate shifting consumer expectations and adopt best practices early on.